Senior IT Operations Engineer

Location:  Gdansk or Warsaw (hybrid working model: 2-3 days in the office)
Form of employment: B2B
Salary: up to 120 PLN/h

Your day-to-day focus:

• Incident & Problem Management: Own the RCA process for production incidents - diagnose, resolve, and put preventive measures in place so issues don't recur

• Production Monitoring & Support: Continuously monitor service health, detect anomalies early, and act before they become incidents

• Deployment Execution: Design, implement, and maintain CI/CD pipelines using GitHub Actions and related tooling to automate build, test, security scanning, and deployment processes.

• Environment Oversight: Keep Pre-Production and Production environments stable and aligned - not building them from scratch, but ensuring they behave as expected day to day

• Runbook & Knowledge Management: Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team

• Cross-team Collaboration: Work shoulder-to-shoulder with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev

Operational improvement:

• Identify recurring pain points and propose automation or tooling to reduce toil

• Improve observability coverage - dashboards, alerts, log queries - to catch issues faster

• Contribute to service continuity initiatives and disaster recovery drills

Must-have knowledge and experience

• 5+ years in IT operations, application support (2nd/3rd line), or a similar production-facing role

• Proven track record of owning incidents end-to-end - from alert to RCA to prevention

• 2+ years working within an ITIL framework (incident, problem, change management)

• Experience working in Agile delivery environments alongside development teams

• Excellent English communication skills - able to explain technical issues clearly to both engineers and non-technical stakeholders, C1

Must-Have Technical Skills:

Production operations & troubleshooting:

• Proficiency with Jenkins to build and maintain pipelines to execute and troubleshoot deployments

• Proficiency with CI/CD pipeline – introducing improvements and keeping the pipeline automated

• Excellent troubleshooting and problem-solving skills with the ability to independently investigate complex production issues.

• Proficiency with log analysis and alerting tools: Splunk, Sysdig

• Fluency in observability tooling: Prometheus, Grafana — reading dashboards, tuning alerts

• Comfortable operating services running on Kubernetes (checking pod health, reading logs, triggering restarts - not cluster administration)

• Excellent skills with Ansible for applying configuration changes in controlled operational scenarios

• Strong knowledge of Docker and Docker Compose

• Basic scripting skills (Bash, Python) for automation of repetitive operational tasks and reconciliation of data

Nice-to-have knowledge and experience:

• IBM Datastage operational experience

• Awareness or willing to learn Pega, Airflow

Application & data layer:

• Relational databases (Oracle, DB2) - querying, interpreting execution plans, identifying data-related incidents

• Working knowledge of ETL application behavior, Rest API communication

• Experience supporting distributed systems and platform services such as Kafka message flow

• Java/ development background for understanding the solution and integrations